Customer Care Information

Please refer to our contacts page for opening hours and contact information.

Catalogue and Paper ECO Policy

We endeavor to provide sufficient information on the Party Gifts Store to reduce our usage of printed catalogues and protect the environment. Catalogues may be available from time to time and we request that you contact us if you require further information or a catalogue.

All our documentation is delivered electronically via email and we ask that you ‘keep it green and on the screen’ as part of our ISO 14001 environmental management policy

Data Security

Redbows is a Data Protection Act registered company your details are stored securely. The Party Gifts Store uses the latest 256-bit SSL encryption which makes spending with us as secure as it is possible to be. We use Secure Trading as our online Merchant Account Service, who provide our the Party Gifts Store with a secure payment gateway to process card transactions using a comprehensive suite of counter-fraud services available. We do not apply a credit card surcharge for any transaction, regardless of the type of card.

Mailing List

We send electronic mailings from time to time, featuring offers and promotions. Our usage of your email complies with our Data Policies and you can unsubscribe from our mailing list at any time.

Order Placement

Our How To Buy guide is relatively straight forward. Please contact us if anything is unclear.

Product Safety and Allergic Reactions

All products including toys and confectionery gifts supplied by the Party Gifts Store are done so with the understanding that (1) the products have been sourced from suppliers who ensure they comply with the requisite European regulations, and that (2) the products are supplied on the understanding that adult supervisors will ensure that age and usage restrictions are enforced. With regard to edible and confectionery items, care must be taken as products may contain traces of nuts and other potentially allergic substances. If in doubt we ask that you cease us and contact us immediately for advice. If an allergic reaction takes place please seek urgent medical assistance.

Website Pricing

All prices are exclusive of delivery and VAT. Personalised goods will require an additional branding charge.

Returns Policy

We publish a Returns Policy on our website as part of our sales trading terms. Please contact us if anything is unclear.

For further information please contact us.